Contact Us

<script type="text/javascript" src="https://jer.imaiyuan.com/js/smartwave/jquery/jquery-3.3.1.min.js"></script>
<script type="text/javascript">// <![CDATA[
$(document).ready(function() {
//绑定元素点击事件
$(".accordion-item").click(function() {
    //判断对象是显示还是隐藏
    if($(this).children(".accordion-inner").is(":hidden")){
      
  //表示隐藏
        if(!$(this).children(".accordion-inner").is(":animated")) {

            $(this).children(".icon-angle-down").css({'transform':'rotate(180deg)'}); 
            //如果当前没有进行动画,则添加新动画
            $(this).children(".accordion-inner").animate({
                    height: 'show'
                }, 1)
                //siblings遍历accordion-inner的元素
                .end().siblings().find(".accordion-inner").hide(1);
        }
    } else {
        //表示显示
        if(!$(this).children(".accordion-inner").is(":animated")) {
            $(this).children(".icon-angle-down").css({'transform':'rotate(360deg)'});  

            $(this).children(".accordion-inner").animate({
                    height: 'hide'
                }, 1)
                .end().siblings().find(".accordion-inner").hide(1);
        }
    }
});

//阻止事件冒泡,子元素不再继承父元素的点击事件
$('.accordion-inner').click(function(e){
    e.stopPropagation();});

});
// ]]></script>
<div class="large-12 col privacy-page">
<div class="large-12 col privacy-page">
<div class="gap-element" style="display: block; height: auto; padding-top: 20px;"></div>
<div class="accordion" rel="">
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>What makes a good photo?</span></a>
<div class="accordion-inner" style="display: none;">
<ol>
<li>Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!</li>
<li>A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!</li>
<li>Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.</li>
</ol>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How many faces can I print on a product?</span></a>
<div class="accordion-inner" style="display: none;">
<p>We are able to print 1-2 face on our custom items, if your photo has 2 faces and you would like to include both, you need to pay $2.99 extra.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Can I upload something other than a person, dog, or cat?</span></a>
<div class="accordion-inner">
<p>Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Can I see a proof of how my product will look?</span></a>
<div class="accordion-inner">
<p>Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Do you crop the photo for me?</span></a>
<div class="accordion-inner">
<p>We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>I have a different photo question</span></a></div>
<div class="accordion-item"><a href="https://myfacegiftwrap.myshopify.com/pages/about-spotify-code-products" target="_blank" class="accordion-title plain" rel="noopener noreferrer"><span class="dotto">.</span><span>About Spotify Products</span></a></div>
<div class="accordion-item"><span></span></div>
<div class="accordion-item">
<div class="accordion-inner">
<p>If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.</p>
</div>
</div>
</div>
</div>
<h3 class="accordion_title">Ordering and Payment</h3>
<div class="accordion" rel="">
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>What is your change/cancellation policy?</span></a>
<div class="accordion-inner">
<p>We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.</p>
<p>For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $9 customization fee per item, because the item is made to order and can no longer be sold as new.</p>
<p>If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.</p>
<p>Please review our Return Policy <a href="https://myfacegiftwrap.myshopify.com/pages/return-and-exchange-policy">here</a> if you have other questions regarding this subject.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>What payment options are available?</span></a>
<div class="accordion-inner">
<p>We accept all major credit cards as well as PayPal and Credit Card</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>I have a different ordering/payment question</span></a>
<div class="accordion-inner">
<p>If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.</p>
</div>
</div>
</div>
<h3 class="accordion_title">Product Questions</h3>
<div class="accordion" rel="">
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Will the ink crack or fade over time?</span></a>
<div class="accordion-inner">
<p>We print on glossy and waterproof paper so your creations will last. The ink crack of our wrapping paper does not fade over time.</p>
</div>
</div>
</div>
<h3 class="accordion_title">Shipping Questions</h3>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How long does it take to receive my product?</span></a>
<div class="accordion-inner">
<p>Typically, it takes about 3-5 business days to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-10 working days.</p>
<p>Please note that during the holidays our production time may vary.</p>
<p><span style="color: #f22222;"><strong>Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.</strong></span></p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Can I change the destination country on my order?</span></a>
<div class="accordion-inner">
<p>After placing your order, you may not change your shipping from domestic to international and vice versa.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>How much is shipping?</span></a>
<div class="accordion-inner">
<p>Free shipping over $49.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>Do you ship internationally?</span></a>
<div class="accordion-inner">
<p>International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at yourservice97@gmail.com<br /> NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.</p>
</div>
</div>
<div class="accordion-item"><a href="#" class="accordion-title plain"><span class="dotto">.</span><span>I have a different shipping question.</span></a></div>
<div class="accordion-item"><span></span></div>
<ul>
<li><strong>Customer service email: </strong>cs@customfacestickers.com</li>
<li><a href="https://www.facebook.com/customfacestickers/?ref=pages_you_manage" target="_blank" rel="noopener noreferrer">https://www.facebook.com/customfacestickers/?ref=pages_you_manage</a></li>
<li><!--StartFragment -->
<div>The website is jointly operated by SOUFEEL JEWELRY LIMITED and NOVA SILK ROAD SARL</div>
</li>
<li>
<div><img src="https://cdn.shopify.com/s/files/1/0052/3413/1015/files/1_62aa6785-cf7e-4d4d-9da9-af72df803c44_480x480.png?v=1635303920" alt="" /></div>
</li>
</ul>
</div>
<style><!--
.accordion-inner{display: none;padding:25px;}
.accordion-item .dotto{
 line-height: 18px;
    position: absolute;
    left: 20px;
    font-size: 32px;
    top: 4px;
}
.accordion-item  a{      position: relative;
    padding-left: 45px;
    width: 100%;
    display: flex;
    height: 42px;
    align-items: center;    color: #000;
  border-top: 1px solid #ddd;line-height:12px}
.accordion-item  a:hover{    color: #ec4857;}
.accordion-item  a.active{background:#ddd;border-top:1px solid red}
.accordion-inner ol li{ margin-bottom:25px}
.privacy-page{    padding: 0 5%;}
.rte h4{margin-top:15px;
      font-size: 1em;}
.breadcrumb {display:none}
.section-header{margin-bottom:0}
.privacy{      margin: 0 5%; padding-bottom:15px;   text-align: left;
  }
.medium-up--push-one-twelfth{left:0}
a,.rte a:not(.btn){    border-bottom: none;}
-->
@media(max-width:640px){.accordion-item  a{    padding-left: 24px;
    font-size: 14px;
}.accordion-item .dotto {
    line-height: 16px;
    position: absolute;
    left: 7px;
    font-size: 32px;
    top: 4px;
}.privacy {
    margin: 0 5%;
    padding-bottom: 0;
    text-align: left;
    font-size: 16px;
}.privacy-page {
    padding: 0;
}
.accordion-inner { 
    padding: 10px 5px;
    font-size: 13px;
}
}
--></style>